Privacy policy

JCo Solutions operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated experience (the "Services"). JCo Solutions is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

  • Contact details: Name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Payment card numbers, financial account details, payment confirmation, and transaction details.

  • Account information: Username, password, security questions, preferences, and settings.

  • Transaction information: Services requested, items viewed, cart activity, inquiries, and past transactions.

  • Communications with us: Inquiries submitted via forms, email, chat, or SMS.

  • Device & Usage information: IP address, browser type, network connection, device identifiers, and interaction history on our website collected via cookies.

Personal Information Sources

We collect personal information from the following sources:

  • Directly from you when you submit forms, register an account, make a purchase, or communicate with us.

  • Automatically through our website via cookies, log files, and analytics tools.

  • From our service providers and technology partners acting on our behalf.

How We Use Your Personal Information

Depending on how you interact with us, we use your personal information to:

  • Provide and Improve Services: Process orders, appointments, customer inquiries, and deliver requested solutions.

  • Security and Fraud Prevention: Authenticate accounts, secure transactions, and prevent unauthorized activities.

  • Direct Communication: Respond to support requests, send administrative notices, appointment confirmations, and service updates.

  • Marketing: Send promotional emails or updates where you have provided explicit consent.

  • Legal Compliance: Fulfill legal obligations, court requests, and protect our contractual rights.

Mobile Terms & SMS Communications

If you provide your phone number and opt in to receive SMS messages from JCo Solutions:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • Program Description: By opting in, you agree to receive SMS notifications regarding your inquiries, service updates, appointment reminders, and support messages from JCo Solutions.

  • Opt-Out: You can cancel the SMS service at any time. Simply reply STOP to any text message received. We will send a confirmation SMS that you have been unsubscribed.

  • Help: If you need assistance, reply HELP or contact us at support@thejco.solutions or +1 562-261-8900.

  • Rates & Frequency: Message and data rates may apply. Message frequency varies based on your direct interaction with our services.

How We Disclose Personal Information

We do not sell, rent, or trade your personal information. In certain circumstances, we may share information with third parties for strictly operational purposes:

  • Service Providers: Third parties who perform services on our behalf (e.g., Shopify hosting, payment processing, cloud infrastructure, and customer support tools).

  • Corporate Requirements: In connection with a merger, restructuring, or legal compliance (e.g., court orders or regulatory mandates).

(Note: Mobile numbers and SMS opt-in consent will NEVER be shared with third parties or affiliates for marketing or promotional purposes).

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to support site functionality and analytics. You can learn more by visiting the Shopify Consumer Privacy Policy.

Children's Data

Our Services are not directed to individuals under the age of majority. We do not knowingly collect personal information from children under 16 years of age.

Security and Retention

We implement SSL encryption across our website (https://) and standard security protocols to safeguard your personal information. We retain personal data only as long as reasonably necessary to fulfill the purposes outlined in this policy or comply with legal requirements.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Request access to, correction of, or deletion of your personal data.

  • Opt out of promotional communications at any time via unsubscribe links or by texting STOP to SMS messages.

  • Exercise rights through the Global Privacy Control (GPC) signal on supported browsers.

To exercise your privacy rights, please reach out via our contact details below.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, please contact us: