AI IT Support Specialist: 24/7 Level 1 Support Tier
Engineered for MSPs and IT departments. Reduce ticket overhead, improve MTTR, and deploy intelligent automation across your support infrastructure.
1
Instant Ticket Triage
Automatically identifies, categorizes, and logs support requests into Jira, Zendesk, or ServiceNow. Reduces manual ticket processing by 70% and ensures zero-delay issue tracking.
2
Automated Troubleshooting
Guides end-users through password resets, software installations, VPN configurations, and network connectivity diagnostics. Resolves 60% of Level 1 tickets without human intervention.
3
Smart Human Escalation
Seamlessly escalates high-priority incidents and complex hardware failures to your engineering team with full context, diagnostic logs, and recommended next steps.
Performance Metrics
70%
Reduction in ticket overhead
60%
Level 1 tickets auto-resolved
24/7
Continuous availability
Enterprise Integrations
- Jira
- Zendesk
- ServiceNow
- Slack
- Microsoft Teams